Sidewalk Portal Help All help pages

Signing in

What this page is for: how to get into your sidewalk portal, and what to do if you forget your password.

The first time

Your representative invites you. You get an email with a link to set your password.

  1. Open the email.
  2. Click Set your password.
  3. Make up a password. It needs at least 12 letters or numbers.
  4. Type it in both boxes.
  5. Click Set password.
  6. You are in! You will see your projects.

Save my.safesidewalks.com as a bookmark. Then you can come back easily.

The invitation link works once, for 14 days. Too late? Ask your representative for a new one.

Every time after that

  1. Go to my.safesidewalks.com.
  2. Type your Email address.
  3. Type your Password.
  4. Click Sign in.

Your login shows every project we have for your organization, not just one.

Forgot your password?

  1. On the sign-in page, click Forgot password?
  2. Type your email address.
  3. Click Email me a link.
  4. Open the email we send you.
  5. Click the link and choose a new password.
  • The link works once, for 1 hour.
  • Your old password still works until you use the link.
  • No email after a few minutes? Look in your spam folder.

Your representative can also reset it for you. Then you get an email called Set a new password. Click Choose a new password. That link lasts 3 days. Your old password stops working right away.

Signing out

Click Sign out at the top of any page.

Stuck?

It says "Those details were not accepted"? Check your email address and password. Try again slowly.

It says "Too many sign-in attempts" or "Too many requests"? Wait 15 minutes. Then try again.

Your invitation link does not work? It may be used up or too old. Ask your representative for a new one.

Call or email your representative. Their name, phone and email are at the top of every portal page. No name there? Call the number at the bottom of every portal page.

Your projects →