Reports and downloads

What this page is for: the Download the data button, your photos, and the two report buttons.

Your download is on the Progress page. It is there once your order is signed or approved, even before the work starts.

The green Download the data button with Progress snapshot — work not finished under it, and the two green report buttons — Demo project, work not finished yet.

Your data

Open your project. Click See progress.
Click Download the data.
Wait. It says Preparing your download. A big job can take a few minutes. You can leave and come back.
Tick the map files you use, if any: Shapefile, GeoPackage, GeoJSON or KMZ (Google Earth).
Click Download your data (zip).
Photos are a separate download: click Photos (zip). It also shows the size.

Is the work not finished yet? You see the words Progress snapshot — work not finished under the button. Your download is a snapshot. Every file in it says so. Get a new download when the work is complete.

What is in the zip

One report (PDF).
One Excel workbook: every hazard, one row each, with its status.
A short README that lists what is inside.
The map files you ticked.

Two reports to share

Next to Reports to share there are two green buttons:

Get the Project Summary (PDF): the numbers, the plan and the top hazards still to fix.
Get the Report with Photos (PDF): the numbers, the plan and before-and-after photos.

Click the green button for the report you want.
Wait a moment. It says being made…
Click the same green button again. Your PDF downloads.
Need a fresh copy later? Click Make it again.

What each status means

Status	Meaning
Not yet chosen	Found by the survey. Not chosen yet.
Not chosen	You chose not to repair it.
In your order, not yet repaired	In your signed order. Work still to come.
Repaired	Repaired by our crews.
Not repaired	In your order, but not repaired when the job finished.
Outside your order	Repaired, but it was not in your order.
Out of scope	Found, but we can’t repair it. The reason is given.

You can open a project’s pages for one year. Download your data before then. We keep the record.

Stuck?

The download is taking a long time? Leave the page and come back later.

Call or email your representative. Their name, phone and email are at the top of every portal page. No name there? Call the number at the bottom of every portal page.